How long will it take for my Evermore parcel to arrive?
Your order will be placed between 24 and 48 hours after checking out online. We aim to get your item delivered to you within 4-5 working days. We always aim to get your Evermore product out to you as soon as possible, but please allow up to 5-7 working days before contacting us.
Personalised orders take a little longer, please allow up to 2 weeks for delivery.
What shipping method do you use?
We take extra care with your Evermore parcel and also ensure that it is sent Tracked Delivery with Royal Mail or Parcel Force for heavier items. This takes between 4-5 working days.
Please note that our free delivery over £45 offer excludes custom wedding favour orders.
How can I track my order?
Once you have placed your order, an order confirmation email will be sent to you offering you the option to track your order. If (for some strange reason!) you do not recieve your confirmation email, please let us know via email - firstname.lastname@example.org
Can I send an Evermore product as a gift?
We can certainly gift wrap your item should you want to send one as a gift. Simply tick the gift option at checkout and leave a message if you would like us to add a note or not include a sales receipt.
Do you do wholesale?
If you're interested in working with Evermore on a wholesale basis, however big or small, please get in touch via our STOCKISTS PAGE.
Do you offer exchanges or returns on Evermore products?
We always hope that you're 100% happy with your Evermore candles and potpourri. However, if you are unhappy for whatever reason, please email our customer services team - info@evermorelondon and we can look into the issue for you. We do ask that all customers cover the postage cost of returning or exchanging their item.